Before contacting us, we recommend that you go through the list of our frequently asked questions by customers below maybe answer to your question will be found here.
1) I don’t know the format to type my phone numbers
Your phone numbers should be typed in a text file, Word or Notepad in the format below
2348034xxxxx
2348026xxxxx
2348056xxxxx
2347038xxxxx
Please note the following:
- Your phone numbers should be arranged one number per line (see above)
- Your phone numbers should not be separated by comma (,)
- If you are typing your phone numbers in Word, it should not be inserted in table
- Your phone numbers must NOT be typed in two or more columns
2) How do I get started
Before accessing your account, you need to login using the username and password provided to you when your account was created
3) How do I send Message
Step 1
Login to your account
Step 2
Click on the SMS Tools tab
Step 3
Type the message text in the Message Body box. The characters are displayed above the text along with the number of concatenated messages. When you exceed 160 characters, this is the first concatenated message.
Step 4
Select the sender ID details (numeric or text) from the Sender box. This is what will be shown in the TO field when the message is delivered to a mobile phone
Step 5
Enter the recipient(s). In this section, you can select the recipients from the Contacts or Groups sections by ticking them clicking Add Contacts/add Groups, or you can type the phone numbers in the 2348032xxxxxx format in the GSM Numbers field. If you have your phone numbers typed in Word or Notepad according to the format specified above, you can copy the phone numbers and paste them in the GSM Numbers field.
Step 6
After typing or pasting the phone numbers in the GSM Numbers fields, you will need to CONFIRM the action by clicking INSERT button at the bottom of GSM Numbers field which will display the recipients in the Total Recipients field.
Step 7
Scroll back up to the Message Body box and click on SEND button
Step 8
Clicking SEND opens a FINAL ANALYSIS dialogue box, displaying message details (country, network, price, status, etc)
Step 9
Click on CONFIRM button at the bottom of the FINAL ANALYSIS dialogue page to send the message.
4) How do I upload my contacts
Use Contacts Manager to easily add single contacts or upload multiple contacts from your computer system or external storage device.
To upload contacts from your computer system or external storage system
Step 1
Click on SMS Tools tab. This opens left tabs containing Contacts Manager
Step 2
Click on Contact Manager tab in the left column. This opens a new page. Scroll to the bottom and click on show ‘import contact tool’ button. Clicking this button drops down the fields to attach your file
Step 3
Click Browse to select your contact file from your computer system
Step 4
If you are uploading contacts to a new Group, check the radio button ‘Add contacts to new group’ and name the new group. If you are uploading to an existing group, check the first radio button and select the group name.
Step 5
Scroll to the button and click on ‘Add contacts’ button and wait for the input to finish processing.
Step 6
Click on SMS Manager tab and scroll to the bottom of the page GSM number field and click on Group tab to see your new Group name
Step 7
To send SMS to this new group, just check the box for the group and click on ‘Add Group’ button at the bottom. This automatically inserts the group contacts into the Recipient field
Step 8
Scroll up to the message box and type your message and customize your sender ID to send your message. Follow the steps above for sending message.
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